Remote Customer service Jobs • South America

You will be responsible for responding to user inquiries and providing service by attentively addressing their questions regarding payments and invoicing. Handle sensitive information to resolve issues on first contact while staying informed about our client's products and services. You keep every customer engaged with a direct and friendly touch. A first-call fixer who solves problems fast and delivers standout service.

As a remote Solutions Consultant you will take ownership of key accounts and have a direct impact on top-line revenue. The position involves customer relationship management, onboarding, strategic account planning, and providing product feedback. You will debug, build workflows, triage requests, and be the bridge between customers and our engineering team. Your goal will be to ensure customers get immediate value from the product.

Play a critical role in ensuring a seamless learning experience by providing comprehensive support to our contracted tutors and students within a fast-paced, mission-driven environment. Provide comprehensive tutor support via phone, chat, email, and video, assisting with account setup, tutoring product inquiries, and payment questions. Resolve technical issues, support tutoring sessions, and provide insights for school system partners by addressing complaints and evaluating quality inputs.